My payment won't go through. What should I do? (Failed checkout or Card declined)

Modified on Sat, 3 Oct at 8:37 PM

If a payment is failing or being declined during checkout or renewal, these quick steps usually resolve the issue.

Steps to fix a failed payment

1. Try a different payment method: Switch to another credit or debit card (Visa, Mastercard, American Express), or use Apple Pay or Google Pay.
2. Check the available balance: Make sure the bank account or card has enough funds to cover the transaction amount.
3. Verify card details: Double-check that the card number, expiration date, billing address, and CVV code are entered correctly.
4. Contact the bank: Banks often block international or online subscription charges for security. A call to the card issuer to authorize Empacer usually removes the block right away.

If the payment continues to fail, send a screenshot of the exact error message to support@empacer.com, and the team will check the account history.