I did not receive an invoice after payment. What should I do? (Download receipts)

Modified on Sat, 3 Oct at 8:41 PM

Invoices for Empacer transactions can be accessed at any time. Here is how to get them.

Regular invoices

1. Log in to the account at https://app.empacer.com/
2. Go to Profile → Settings → Payment History.
3. Click or tap a transaction to view and download its receipt.

Detailed invoices

For a detailed invoice with company information, tax details such as a VAT ID, or a specific business address, submit a ticket to the Support Center or email support@empacer.com. Include all the necessary company information in the request. Detailed invoice requests may take 2 to 5 business days to process.

If any issues come up while downloading receipts, reach out at support@empacer.com or submit a ticket to the Support Center.