The app is not working properly. What should I do?
If pages are not loading, content is not displaying correctly, or logging in is not working, these quick steps usually resolve common technical issues.
Recommendations for web users
- Clear cache and cookies: Clear the browser cache and cookies to remove outdated data affecting the session.
- Refresh the page: Reload the page to update the dashboard and fix loading glitches.
- Check the internet connection: Make sure the device has a stable internet connection.
- Disable VPN or extensions: Turn off any active VPNs or browser extensions (such as ad blockers or translation tools) that might interfere with the page.
- Log out and log back in: Log out of the profile and sign back in at https://app.empacer.com/ to refresh the active session.
- Try a different browser: Switch to another browser (such as Chrome, Firefox, or Safari) or use an Incognito/Private window.
- Password reset delay: If a password reset code has not arrived, wait 30 to 60 minutes before requesting a new one.
Recommendations for mobile app users
- Update the app: Make sure the latest version of the Empacer app is installed from the App Store or Google Play.
- Reinstall the app: Uninstall and reinstall the app to refresh local settings and fix performance bugs.
- Log out and log back in: Log out of the account and log back in to reset the session.
- Check the internet connection: Make sure the device has an active internet connection.
- Disable VPN: Turn off any active VPN apps on the device.
- Password reset delay: Wait 30 to 60 minutes before requesting another password reset code.
- Try web access: If issues continue on mobile, Empacer can also be accessed on the web at https://app.empacer.com/
If any issues come up while troubleshooting, reach out at support@empacer.com or submit a ticket to the Support Center.