How can I report a problem or bug in the app?

Modified on Wed, 21 Oct at 3:56 PM

If a technical problem or bug comes up in Empacer, report it to the support team so the technical team can investigate and resolve it promptly.

How to report a bug

Email support@empacer.com or submit a ticket through the Support Center. To help the team fix the issue quickly, include:

1. Description: A clear explanation of what happened and which page, feature, or tool was affected.
2. Steps to reproduce: The last action taken right before the issue occurred.
3. Visual support: Screenshots or a short screen recording showing the error message or screen glitch.
4. Operating system: The device OS version (such as iOS 16 or Android 13).
5. Browser or app version: The web browser used, or the app version installed on the device.

The support team will review the report, pass it to the technical team, and share updates on the fix.

If any issues come up while submitting a bug report, reach out at support@empacer.com or submit a ticket to the Support Center.