What is the easiest and fastest way to contact support in the app?

Modified on Sat, 3 Oct at 8:51 PM

The easiest and fastest way to reach the support team is directly through the Empacer app or by email.

Steps to contact support in the app

1. Open the Empacer app or log in at https://app.empacer.com/
2. Open Profile.
3. Go to Help

This opens a direct messaging prompt to describe the issue or question. Submitting a ticket this way automatically links the account details, which helps the team review and resolve the request much faster.

The support team can also be reached at any time by email at support@empacer.com. Writing from the email address linked to the Empacer account helps the team find the account details quickly.